Frequently Asked Questions

Will the new “coating” crack, chip, or come unstuck?
The coatings of today are stronger than the cement beneath them.  With proper preparation the material does more than bond, it becomes a part of the matrix of the cement slab it is applied to.  The delaminating of the coating is next to impossible, for the life of the slab, except in rare cases of product defect, substrate defect, or installer error.
 
Do you offer a warranty?
We provide a 2 year limited warranty which is specified in detail on the Warranty page with your Proposal and Contract.  Failure of the application to bond properly with the slab, which is rare, will typically present itself within the first few months, or during the first winter.

What kind of maintenance is required?
Your new decorative surface can be treated just like any normal cement slab.  You will find it easier to keep clean because the sealer will not allow dirt to be ground into the cement pores and mold or mildew will be greatly reduced or eliminated altogether.  The only maintenance required is the periodic reapplication of the sealer which is discussed in the next two sections.

Concrete sealer
Most over the counter sealers are nearly worthless.  We use an industrial grade sealer that is not available for purchase to anyone outside of a very specific industry.  It is a proven performer with a track record that spans over 30 years and includes many millions of square feet of concrete worldwide.  We have learned how to achieve full performance in California by applying a VOC compliant formulation of the sealer in multiple thin coats to achieve a sufficient build of solids.  Our sealer is a vital component to the long term vitality of the decorative surfaces we create for our clients and one of the major advantages we hold over our competition.

How long will the sealer last?  Does the sealer come with a warranty?
Since we have no control over a myriad of site and environmental factors in addition to what use demands the sealer will be subject to, there is no way to offer a comprehensive warranty as to performance or longevity.  Application failures, which are rare, will typically present themselves within a day or two.  With typical residential applications we have experienced an average sealer life range expectancy of 3-5 years with foot only traffic and 2-3 years with vehicle traffic.

How do we know if our cement slab is a good candidate?
Minor cracks, dirt, oil, mold, mildew, spalling, pop-outs, roughness, or blotchiness are not issues as long as the slab is sound.  Slabs that are falling to pieces or have cracks with major horizontal or vertical offset from excessive soil movement, settlement, or tree roots may have issues beyond the scope of this system.

What if there is paint, sealer, carpet, glue, or some other coating on the cement surface already?
The slab surface must be clean and open for the coating to bond completely.  Foreign substances existing on the slab surface will have to be removed either by extra cleaning measures or mechanical profiling.  This is rarely a problem but can add to the cost.

Can you go over colored concrete?  Can you completely change the existing color?
Yes and yes.

Is this an option for new construction?  Do you do new construction? 
Yes, absolutely, in fact we have a special program designed especially for new construction.

Will the finished surface be slippery?
2 separate anti-skid additives are included as standard in all of our sealer applications.  The result is typically an improvement over regular broomed concrete.  In fact our services are often called on for the specific purpose of helping with slippery conditions.

How long does it take?  Will we need to stay off of the cement for a long time?
Most of our projects are completed in 2-5 days depending on the details and size of the project in addition to weather and site conditions.  The work is completed in a series of steps.  During each step there is usually only a small window of time, typically late morning to early afternoon, when there can be absolutely no use of the surface being worked on.  Beyond that, the surfaces can usually be open to light foot traffic, mornings and evenings throughout the process.  Once the final sealing is completed, the surfaces can again be subjected to light foot traffic as soon as the surface is completely dry to the touch (generally just a couple of hours).  However, we strongly recommend you allow the following cure period before returning the surfaces to normal use:  24 hours for foot traffic and 72 hours for vehicle traffic.   Obviously, keeping the surfaces as clean as possible during the entire process is important in order to get the best result.  We will generally put yellow caution tape up around the work perimeter as a reminder and deterrent.

How do we pick the pattern, texture, and color?
Typically, our clients make their selections through pictures or representative samples which we provide.  We have 6 patterns, 4 textures, and 10 color blends that are standard from which the majority of work is selected.  However, there is no limit to what patterns, textures, and colors can be created.  We are quite happy to discuss replicating surfaces you may have seen, work with ideas or designs created by others, or use our own design experience to develop more complex designs and intricate patterns.

What makes you different from your competition?
We are an Owner/Operator company.  With the Owner’s hands on approach you get:

  • Peace of mind - Knowing exactly who will be on your property.
  • Trust – Knowing exactly who will be completing the work.
  • Experience – The full benefit of 25 years in patio design and construction.
  • Quality – A rare focus and expertise on a narrow specialty.
  • Value – We are a small operation by design and constantly striving to manage our time and control our costs for the specific purpose of affording our clients premium level quality and service at standard level prices during these tough times.

Plus… we address the issue of Moisture Vapor Transmission (MVT)
MVT is the number one cause of cement coating failure as well as the primary contributing factor to premature fading, discoloration, and degradation or reduced life of stains and sealers.  Although difficult to measure in exterior slabs, it is present to some degree in nearly every application.  This problem is rectified with the use of a special cement “densifier” or “integral sealer” which greatly reduces or eliminates MVT within the slab.  The result is an increased life expectancy of coatings, stains, and sealers of up to 300%.  Whether due to ignorance, or because it is not absolutely necessary for the short term success of a project, very few contractors will include this step as part of their system.  We wish we could, in good conscience, skip it also as it adds a whole day to the process.   However, we have deemed it a necessary and worthwhile insurance toward the consistent long term success of every project we complete for our clients.

 

If you are looking for frequently asked questions from a San Diego Concrete Restoration then please call (858) 750-5098 or complete our online request form.